Shipping policy

SHIPPING POLICY

Last Updated: August 19, 2026

Legacy Zero® products may be produced and fulfilled on demand. Processing/production time and shipping/transit time are separate stages of your order.

ORDER PROCESSING & PRODUCTION

After an order is placed, it may enter production and fulfillment processing shortly thereafter.

Processing times vary depending on the product, order volume, production requirements, destination, and fulfillment facility.

Any delivery estimate displayed at checkout or provided after purchase is an estimate and is not a guaranteed delivery date.

SHIPPING RATES

Shipping rates for U.S. orders are calculated at checkout based on the products in your order, package weight, destination, and available shipping service.

FREE U.S. SHIPPING ON ORDERS $100+

U.S. orders with a qualifying merchandise subtotal of $100 or more are eligible for free shipping on available shipping rates of $20 or less.

Shipping services priced above $20 are excluded from the free-shipping offer and will remain available at the applicable rate when offered at checkout.

No discount code is required. Eligible free shipping is applied automatically at checkout.

Shipping promotions and eligibility requirements may be changed or discontinued by Legacy Zero at any time.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Please allow time for tracking information to become active after a shipping label is created.

MULTIPLE SHIPMENTS

Products within the same order may occasionally be produced or fulfilled from different facilities. As a result, your order may arrive in multiple packages or on different dates.

You will not be charged additional shipping solely because Legacy Zero or its fulfillment partners divide an order into multiple shipments after checkout.

DELIVERY TIMES

Legacy Zero products may be produced on demand. Production/processing time is separate from shipping transit time.

Standard shipping typically requires approximately 8–15 business days in transit after production is completed and the order has shipped.

Delivery estimates are not guaranteed and may vary based on destination, carrier, fulfillment location, customs, holidays, weather, order volume, and other circumstances outside Legacy Zero's reasonable control.

Tracking information will be provided when available after your order ships.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error after placing an order, contact Legacy Zero as soon as possible. Address changes cannot be guaranteed once production or fulfillment has begun.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST SHIPMENTS

If tracking stops updating for an unusual amount of time or your shipment appears to have been lost before delivery, contact Legacy Zero through our Contact page and include your order number.

We will assist in reviewing the shipment with the applicable fulfillment or shipping provider.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, first check the delivery area, mailbox, household members, neighbors, building staff where applicable, and carrier tracking information.

Legacy Zero is generally not responsible for theft or loss occurring after a carrier confirms delivery to the shipping address provided with the order.

INTERNATIONAL SHIPPING

Where international shipping is available, orders may require additional transit time and customs processing.

Customers may be responsible for applicable import taxes, customs duties, brokerage fees, or other government-imposed charges unless checkout expressly states otherwise.

DELAYS

Legacy Zero is not responsible for reasonable delays caused by carriers, customs authorities, severe weather, natural disasters, transportation interruptions, holidays, labor disruptions, or other circumstances outside our reasonable control.

If an order experiences an unusual delay, contact us and we will assist in reviewing the available tracking and fulfillment information.

CONTACT

For shipping questions, use the Contact page on the Legacy Zero website. Please include your order number when contacting us about an existing order.

LEGACY ZERO®
Austin, Texas, USA