Refund policy

RETURN & REFUND POLICY

Last Updated: August 19, 2026

Legacy Zero® is committed to providing quality products and a clear customer experience. Because many Legacy Zero products are produced specifically after an order is placed, our return and refund policy differs from traditional retail.

FINAL SALE

Unless otherwise stated on the applicable product page, purchases from Legacy Zero are considered final sale once an order has entered production.

We do not accept returns or exchanges solely for change of mind, ordering the wrong size, or selecting the wrong color or variant. Customers are responsible for reviewing product descriptions, measurements, sizing information, colors, quantities, and shipping information before submitting an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact Legacy Zero within 7 days of confirmed delivery.

Please provide your order number, the email address used for the order, a description of the issue, clear photographs showing the item and issue, and photographs of the packaging when relevant.

Once the claim has been reviewed and approved, Legacy Zero may provide a replacement, refund, or other appropriate resolution.

Please do not return an item without first contacting Legacy Zero. Unauthorized returns may not be accepted or refunded.

SIZING

Product measurements and sizing information are provided on applicable product pages. Because many products are produced specifically for each order, we generally cannot provide refunds or exchanges when the size selected by the customer does not fit as expected.

Please review the applicable size chart before purchasing.

If you receive a size different from the size shown on your order confirmation, contact Legacy Zero within 7 days of confirmed delivery.

ORDER CHANGES & CANCELLATIONS

Orders may begin processing shortly after submission.

If you need to request a cancellation or modification, contact Legacy Zero as soon as possible. We cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered production or fulfillment, it generally cannot be canceled or modified.

REFUNDS

When a refund is approved, it will be issued to the original payment method whenever possible.

Processing times after a refund is issued depend on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error attributable to Legacy Zero or an approved defective or incorrect-item claim.

LOST OR STOLEN PACKAGES

Legacy Zero is not responsible for packages confirmed by the carrier as delivered that are subsequently lost or stolen.

If tracking indicates an abnormal delivery issue or a shipment appears to have been lost before confirmed delivery, contact Legacy Zero so we can assist in reviewing the shipment.

YOUR LEGAL RIGHTS

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.

CONTACT

Questions regarding returns, damaged or incorrect items, cancellations, or refunds can be submitted through the Contact page on the Legacy Zero website.

LEGACY ZERO®
Austin, Texas, USA