FAQ + SUPPORT

Orders begin processing after they are successfully placed and payment is confirmed.

Many Legacy Zero pieces are produced and fulfilled through our production partners. Production occurs before the package enters the shipping network.

You will receive a separate shipping confirmation with tracking information once your order ships.

Contact us as soon as possible if you need to request an order change or cancellation.

Once production or fulfillment has started, we may not be able to modify or cancel the order.

Contact Legacy Zero immediately with your order number and the correct address.

We will attempt to update the information before fulfillment begins, but address changes cannot be guaranteed once an order has entered production or shipping.

Once your order ships, Legacy Zero will send a shipping confirmation email containing your tracking information.

Additional shipping updates may be sent as your package moves through the carrier network.

Standard shipping typically takes approximately 8–15 business days after production and fulfillment are complete.

Production time and shipping time are separate. Estimated delivery information may also be shown during checkout and in your order notifications.

Express shipping may be available for eligible products and destinations.

Available shipping methods and their current rates will appear during checkout.

Qualifying U.S. orders of $100 or more receive free standard shipping.

Certain higher-cost shipping methods or destinations may be excluded from the free-shipping offer. Available rates are calculated at checkout.

Some orders may arrive in multiple shipments. Different products can have different production or fulfillment requirements.

If your order is split, you may receive separate tracking information for each shipment.

First check around the delivery location, with household members, neighbors, and the shipping carrier.

If the package still cannot be located, contact Legacy Zero with your order number and tracking information so we can review the issue with you.

Return eligibility, timelines, exclusions, and requirements are governed by the official Legacy Zero Refund Policy.

Review the Refund Policy first, then contact Legacy Zero Support with your order number and the reason for the return request.

Once a refund is issued by Legacy Zero, it may take up to 10 days for the funds to appear depending on your bank or payment provider.

Refunds are generally returned to the original payment method unless otherwise stated.

Contact us as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging where applicable.

Fit varies by product.

Legacy Zero frequently uses relaxed, oversized, heavyweight, and intentionally proportioned silhouettes. Always review the product-specific fit description and size chart before ordering.

Size charts and garment measurements are shown on applicable product pages.

Compare the listed measurements with a garment you already own for the most accurate fit reference.

Follow the care instructions listed on the product page and garment label.

Some Legacy Zero garments use specialty washes, distressing, graphics, embroidery, or heavyweight fabrics that require specific care.

FOUNDATION LZ is the permanent core of Legacy Zero.

Heavyweight fabrics, intentional silhouettes, neutral palettes, and restrained branding form the foundation everything else is built on.

ZERO SHADE is Legacy Zero's seasonal warm-weather line.

The collection focuses on summer silhouettes, cut-offs, shorts, relaxed fits, washed textures, and pieces designed for fewer layers without losing weight or presence.

Restock behavior depends on the collection.

Core products may return while seasonal or limited releases may not.

Join the Legacy Zero list for release notices, restock information, and early access.

Join the Legacy Zero email list and follow official Legacy Zero channels for early-access announcements, private releases, and drop information.