Shipping Policy

SHIPPING POLICY

Last Updated: August 19, 2026

Legacy Zero® products may be produced and fulfilled on demand. Processing/production time and shipping/transit time are separate stages of your order.

ORDER PROCESSING & PRODUCTION

After an order is placed, it may enter production and fulfillment processing shortly thereafter.

Processing times vary depending on the product, order volume, production requirements, destination, and fulfillment facility.

Any delivery estimate displayed at checkout or provided after purchase is an estimate and is not a guaranteed delivery date.

SHIPPING RATES

Available shipping methods and applicable charges are displayed at checkout before payment is completed.

Legacy Zero may periodically offer flat-rate, discounted, or free shipping. Such offers may be subject to minimum purchase amounts, geographic limitations, exclusions, or other conditions disclosed with the applicable offer.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Please allow time for tracking information to become active after a shipping label is created.

MULTIPLE SHIPMENTS

Products within the same order may occasionally be produced or fulfilled from different facilities. As a result, your order may arrive in multiple packages or on different dates.

You will not be charged additional shipping solely because Legacy Zero or its fulfillment partners divide an order into multiple shipments after checkout.

DELIVERY TIMES

Shipping times vary depending on destination, carrier, fulfillment facility, holidays, weather, carrier volume, customs processing, and circumstances outside Legacy Zero's reasonable control.

Legacy Zero cannot guarantee carrier delivery dates.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error after placing an order, contact Legacy Zero as soon as possible. Address changes cannot be guaranteed once production or fulfillment has begun.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST SHIPMENTS

If tracking stops updating for an unusual amount of time or your shipment appears to have been lost before delivery, contact Legacy Zero through our Contact page and include your order number.

We will assist in reviewing the shipment with the applicable fulfillment or shipping provider.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, first check the delivery area, mailbox, household members, neighbors, building staff where applicable, and carrier tracking information.

Legacy Zero is generally not responsible for theft or loss occurring after a carrier confirms delivery to the shipping address provided with the order.

INTERNATIONAL SHIPPING

Where international shipping is available, orders may require additional transit time and customs processing.

Customers may be responsible for applicable import taxes, customs duties, brokerage fees, or other government-imposed charges unless checkout expressly states otherwise.

DELAYS

Legacy Zero is not responsible for reasonable delays caused by carriers, customs authorities, severe weather, natural disasters, transportation interruptions, holidays, labor disruptions, or other circumstances outside our reasonable control.

If an order experiences an unusual delay, contact us and we will assist in reviewing the available tracking and fulfillment information.

CONTACT

For shipping questions, use the Contact page on the Legacy Zero website. Please include your order number when contacting us about an existing order.

LEGACY ZERO®
Austin, Texas, USA